Building NYC

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Spotlight on

  • Complex Team Projects
  • High Demand Owners
  • Public Scrutiny

The Challenge:

The Senior Vice President had stepped up to take on the very challenging construction of the Time Warner buildings in Columbus Circle. This project had the largest private financing of any building in history at 1.1 billion, and was characterized by Engineering News as “the most complex project ever built in New York City.” The risks were considerable: multiple high-demand owners and developers, intense public scrutiny, the sheer size and scope of 2.8 million square feet, management coordination of up to 3,000 workers per day on the job site and an incredible pace (an entire floor of concrete was poured every other day).

What Was Predictable:

Ages-old, traditional tensions, disagreements and adversarial relationships between the multiple owners, the developers and our client as the lead construction management team would continue, business as usual, repeatedly slowing down and exacerbating already risky and ambitious deadlines. The familiar undercurrent of division, delay, blame and frustration between Office and Field management teams that characterizes many construction industry job sites would continue.

The Breakthrough:

  • Under the direction and invitation of the Senior Vice President, VSA expanded individual coaching into the combined team coaching of the Field and Office Units, a team of 19 men.
  • In a series of coaching and training exercises, VSA enabled the profound commitment and appreciation of the team for each other to emerge rapidly and unmistakably. This breakthrough became the glue for the team to work immediately and powerfully as one body, both emotionally and operationally.
  • VSA also trained the team to literally re-invent their relationships with the developer, such that the developers, usually the “enemy,” publicly and gladly acknowledged our client as “the best builders in New York City.”
  • Of the five breakthrough outcomes, which at the outset the team said “could not and would not happen,” our client hit all the outcomes, in timeframes that were unpredicted.